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Connected Services FAQ
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General Questions
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Toyota App
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Safety Connect®
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Remote Connect
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Digital Key
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Service Connect
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Drive Connect and Destination Assist
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Dynamic Navigation and Cloud Navigation
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Wi-Fi Connect and 3G Wireless Services Update
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Toyota Supra Connect
Registration for Connected Services is now done through the Toyota app. For more information on Connected Services, please visit the Toyota Hawaii Connected Services page.
You can review your vehicle's Connected Services within the Toyota app or for assistance on how to subscribe to Connected Services please visit our Audio & Connected Services Support page.
To learn how to register and enroll your vehicle for Connected Services, please click here for an overview of the self-serve process.
Note: Applicable for Toyota vehicles equipped with Safety Connect® and Connected Services.
The registration portal will use the same credentials as Toyota Owners.
You may add a maximum of 100 vehicles to one Toyota account. However, you cannot send a command to multiple vehicles at one time.
No, you will only be required to enter credit card information when you want to purchase additional services or extend the services beyond their free trial periods.
If you are not yet using your email address as your login ID, you will be required to update your account information the next time you log into the system.
If you are unable to create a new account, it could be due to one of the following reasons:
Email is already in use.
An account already exists for the email address you entered. Try to login using that email address. If you cannot remember the password, follow instructions on the login screen to reset your password. You may also contact the Toyota Hawaii Connected Services Care Line at 1-888-845-1583.
Telephone number is already in use.
The phone number you entered is already associated to another account. Double check you entered the correct phone number. If the number is correct and the error persists, please contact the Toyota Hawaii Connected Services Care Line at 1-888-845-1583.
Activation Code is not received.
First try resending activation code from the Toyota app and check your spam email folder. If a notification is not received, try selecting a different method to receive the notification. If neither option above is successful, please contact the Toyota Hawaii Connected Services Care Line at 1-888-845-1583 for assistance.
Locked out of account.
Wait a few minutes, then try to login again. If you are still unable to login or cannot remember the password, follow the instructions on the login screen to reset the password. If the issue persists, please contact the Toyota Hawaii Connected Services Care Line at 1-888-845-1583 for assistance.
You may update your account information within the Toyota app. From within the app select “Account” to modify your account specific information as needed.
Verify the VIN entered is correct and try again. If the error persists, please contact the Toyota Hawaii Connected Services Care Line at 1-888-845-1583 for further assistance.
You can review your vehicle's Connected Services features within the Toyota app or refer to your Owner's Manual.
The Keyboard Search feature will look for results across various categories on your multimedia system:
- Phonebook Search: Phone Number and Contacts
- Vehicle Controls: Climate and General Settings menus
- Cloud Navigation Search*: Full/Partial Address, Intersection, Points of Interest (POI) by Name, Points of Interest (POI) by keyword, and Points of Interest (POI) along the route
- Audio:
- Radio (FM/HD/AM): Search by Frequency, Station Name, Channel number
- Integrated Streaming**: Search by Song, Artist, Album, Genre, Playlist
Search results related to multiple vehicle categories will appear on a combined list to select from.
*A Drive Connect subscription is required for the use of location searches with Cloud Navigation.
**Searching Apple Music/Amazon Music content requires an active Wi-Fi Connect subscription, and a valid Apple Music/Amazon Music account linked within the Toyota App.
A. You can perform a voice search in a select model year 2022 or newer vehicle by initiating one of the following methods for voice command:
From the front seats you can begin by initiating one of the following wake-up-phrases:
• “Hey Toyota”
• “Hi Toyota”
• “Hello Toyota”
• “Ok Toyota”
B. A driver can also initiate a voice command by selecting the mic/magnifying glass from the multimedia display or by selecting the Push-to-Talk (PPT). For more information on the PPT please see your Owner’s Manual.
C. A driver can also initiate a Keyboard Search by selecting the mic/magnifying glass from the multimedia display, selecting the keyboard search, then selecting a Category and typing a request. The display will transition to the related feature.
Note: The Keyboard Search is only available when the vehicle is Parked (P) or moving less than five (5) miles per hour. Search categories may require subscription services to Drive Connect or Wi-Fi Connect. You can review your vehicle's Connected Services within the Toyota app or refer to your Owner's Manual.
Toyota collects your vehicle’s location, health, and driving data to provide you with Connected Vehicle Services such as navigation assistance, emergency services, remote engine start, maintenance alerts and more. Additional information can be found by clicking here.
Depending on what Data Consents are declined, you will have limited to no services:
- Connected Services Packages: We cannot provide Connected Services without collecting your vehicle’s data and you will not be able to use Destination Assist, Remote Connect, Service Connect, Dynamic Navigation, Dynamic Voice Recognition, Traffic and Weather, Wi-Fi, and Safety Connect, which includes automatic collision notification, roadside, emergency and stolen vehicle assistance.
- Service Connect Information: Your dealer will not have access to useful vehicle health data about your vehicle to proactively anticipate your maintenance and service needs.
Yes. Your credentials are the same.
Yes, if you have Lexus and Toyota vehicles associated to your account, both vehicles will appear in the Toyota app.
To switch between vehicles:
- Open "My Garage" by tapping your vehicle's name.
- Then swipe left or right on the vehicle image to switch between vehicles.
For your security, you must re-enter your login information every 30 days.
You can reset your password online or call the Toyota Hawaii Connected Services Care Line at 1-888-845-1583 to email you a password reset link.
First, make sure the bar code is properly aligned with the redline marker shown on the scanner. Then position your phone so that the barcode correctly fits within the screen. Your VIN should scan.
You can save a total of 3 User Profiles to the multimedia system, one Primary Driver profile and two additional User Profiles. Once a profile is detected, the multimedia will display a message with the option to select “Settings.” Within the menu there is a list of “Detected profiles” to select from. Select the desired profile for the Driver. When prompted, enter your profile PIN. Once the PIN is confirmed the profile is loaded to the vehicle. The system will suggest to “Save profile” and continue. A banner will confirm that your profile has been successfully saved to the multimedia system.
To view the list of saved profiles, simply select “Settings” (gear icon). For additional assistance with User Profile please visit our Audio & Connected Services Support Page or reference your Owner’s Manual.
The User Profile capability is available on select model year 2022 and newer vehicles. You can review your vehicles features and capabilities within the Toyota app or refer to your Owner's Manual.
You can create 5 customized Guest Driver Monitor profiles, but they can only be active one at a time. You must turn the vehicle off to switch profiles. After the vehicle is turned back on, it may take up to 30 seconds to recognize the new profile.
Vehicle Status Alerts send push notifications 3-4 minutes after the vehicle is turned off. You can pull down at the top of the app to refresh. If any of the following are found, you will receive a notification with the date and time. You can turn your notifications on or off to customize what information you receive:
- Hatch or trunk open
- Hood open
- Doors open
- Doors unlocked
- Windows open
- Sunroof open
- Convertible Top Open
- Hazards on
For information on setting up Alexa, please visit our Audio & Connected Services Support page and choose your vehicle. Then, go to the Alexa section for further details.
You will be able to enroll in trial periods for Safety Connect®, Service Connect, Dynamic Navigation, Remote Connect, Destination Assist and Wi-Fi Connect, if your vehicle is equipped with these services.
The Roadside Assistance feature provides Toyota owners the ability to submit Roadside Assistance requests directly through the Toyota Owners App.
The Toyota app may work on a tablet, but there is not a version of the application that specifically supports tablets. The app was designed to work on cellular phones.
To perform a Remote Start command using the Remote Connect feature within the Toyota app, please follow the these pre-conditions:
- The doors should be locked.
- The trunk or hood should be closed.
- The security alarm is inactive.
- A Remote Start operation should not already be in progress.
- The vehicle is parked.
- The fuel level is above ¼ tank full.
- Smart Key should not be inside the vehicle
- Smart Key should be at least 20 feet away from the vehicle.
Login to your Toyota app and scroll to the "Last Parked Location" dashboard card. Select the card and the Map will open with a vehicle icon to indicate your Toyota's last known location.
No, Vehicle Finder will not tell you which floor your vehicle is on.
To change your preferred dealer within the Toyota app:
- Select "Service Appointments".
- Tap "Preferred Dealer".
- Select "Change Preferred Dealer".
- Select from the list or tap the search bar to "Search by Name, City or Zip Code".
- After selection, tap "Change Preferred Dealer" to save changes.
The information shows what the status was on the vehicle when it was last turned off with the exception of Fuel Level, which shows the information available at the time of the request.
The estimated range within the Toyota app displays without AC/Heat usage. You will need to check your vehicle’s multi-information display for the estimated range when your AC/Heat is on.
Please also note that the calculation of the estimated range displayed either through the Toyota app or in-vehicle is based on your recent usage patterns and may not accurately predict actual vehicle range, especially if use conditions differ from those on which the calculation was based.
To enroll, cancel or make changes to your subscription, please call the Toyota Hawaii Connected Services Care Line at 1-888-845-1583.
Visit the Toyota Hawaii Connected Services page for more details on renewals, fees and the terms and conditions.
The protection of our customers’ information and privacy is paramount to Toyota. A Safety Connect® vehicle can be located with GPS if there is an airbag deployment (the vehicle is not continuously tracked in these instances, only located to direct emergency responders). To activate stolen vehicle tracking through Safety Connect®, the Safety Connect® response center must have a police report on file to ensure there is an actual theft involved. The Stolen Vehicle Location feature is designed to locate a vehicle, not an individual.
Safety Connect® can assist in situations needing fire, police, or paramedics, such as medical injuries, medical emergencies, accidents where Automatic Call Notification (ACN) is not triggered or seeing other people in emergency situations.
Yes. The response center agent will reach out to a personal emergency contact upon request if you are in an emergency (if you push the SOS button or if there is an Automatic Collision Notification call) and if an emergency contact is on file.
The Safety Connect® system will display a green light by the SOS button, which indicates the service is active. If a red light is illuminated, there may be a problem with the vehicle hardware, and it should be brought to an authorized Toyota dealer.
No. The navigation system and Safety Connect® product are separate hardware systems. If you are experiencing problems with your navigation system, the Toyota services that utilize the navigation, such as Destination Assist, may not work, but Safety Connect® services will not be affected. If you are experiencing issues with your navigation system, your local Toyota dealer can help diagnose the problem.
Safety Connect® works on one of the nation's largest cellular providers, who also has roaming agreements with other carriers. In addition, Safety Connect®'s external antenna and retry (redial) process may connect when your cell phone is unable to do so. If there is no coverage from either the primary or secondary cellular source, Safety Connect® will not work.
First, you'll need to file a stolen vehicle report with the police, who will provide you with a police case number. Then, reach out to the Toyota Hawaii Connected Services Care Line by calling 1-888-845-1583. With your active Safety Connect® subscription and the police case number, Toyota Safety Connect® will initiate tracking of your vehicle and report the location to the police.
Stolen Vehicle Locator will track a vehicle for one week. After that week, you can request another tracking session.
Stolen Vehicle Locator will not work if the battery runs out or is disconnected.
It may be the police, response center, or the public safety answering point that will call you back at the number given to them if the vehicle is recovered.
Safety Connect® offers Enhanced Roadside Assistance, which provides your vehicle's GPS coordinates directly to your Safety Connect® response center agent and to Roadside Assistance. It also includes 24/7 Roadside Support for three years.
Enhanced roadside assistance, available with Safety Connect®, automatically provides your vehicle location to the agent when using the SOS button so they can pinpoint your exact location via GPS without you needing to look for road signs.
The Safety Connect® operator will answer the call. If there is no verbal response from the vehicle's occupants, the operator will dispatch emergency personnel to the vehicle location. In the event the button is accidentally pressed, and the vehicle's occupants are safe and able to respond, they can push the button again to cancel or have the operator end the call, and no emergency personnel will be dispatched.
The green light indicates that Safety Connect® is turned on. The Safety Connect® system’s green light should be illuminated on all newly purchased vehicles before you leave the dealership. When you are connected with a response center agent, the green light will flash on and off. Press and hold the SOS button to cancel the call or stay on the line and wait for the operator to respond.
No. When the ignition is turned on, the red indicator light will flash for 2 seconds, and the green light will then turn on if the service is active.
You can review your vehicles features and capabilities within the Toyota app. For more information please visit our Audio & Connected Services Support page or reference your Owner’s Manual.
Included complimentary trials are available on select Toyota vehicles. You can review your vehicle's Connected Services within the Toyota app or refer to your Owner's Manual.
At this time, you cannot opt out of Remote Connect as a separate service during your trial period. After the initial complimentary trial, you can select a subscription package without Remote Connect.
No, you cannot opt into or out of individual Toyota Remote Connect features separately.
Remote Connect may only be registered using a single account for each vehicle. All persons wishing to utilize Remote Connect for a given vehicle will need to login using these same account credentials.
Note: Requires an active trial or paid subscription to Toyota Remote Connect
The Guest Driver Monitor allows you to pre-set the following conditions and notify the primary driver with push notification alerts if something has been violated.
- Speed Limit: Set maximum speed limit in miles per hour for each ignition cycle.
- Curfew: Set start and end times for days of the week. Notifications are sent after the curfew has passed and any time the ignition is turned on between the start and end time.
- Maximum Miles Driven Limit: Set maximum miles to be driven per day.
- Distance Limit from Set Location: Set distance the vehicle is allowed to be driven from a specific location.
- Maximum Time Elapsed Limit: Set the amount of time the vehicle is allowed to be driven.
- Vehicle-On: Receive a notification every time the vehicle is turned on.
The Toyota app allows you to authorize another driver to use Remote Connect with your Vehicle. Only one person (the assigned user) will have Remote Connect capability access of the vehicle at any given time through the Toyota app. Only the Primary Driver can share and change Remote Connect access to another user.
You can provide authorization by selecting “My Garage” > “Authorized Remote Drivers” > “Change Remote Driver”. Enter their Name and E-mail Address and an e-mail invite will be sent to the invited user. They will need to download and sign-in to their Toyota app. They can follow the instructions provided within the app to verify guest access.
On select model year 2022 and newer vehicles this verification process includes a QR code scan (or Connect by code) from the vehicle’s multimedia display. The multimedia system can identify a pending remote access to assist in this process to display the QR code (or Connect by code) screen. They can also manually go to “Settings” > “Link Vehicle” to scan the QR code (or Connect by code).
For additional assistance on how to share your Remote Connect please visit our Audio & Connected Services Support page.
Note: The Primary Driver can change given access and resume their control of Remote Connect by selecting “My Garage” > “Authorized Remote Drivers” > “Assign to myself”.
Note: A Remote Connect subscription is required for the use of this feature. You can review your vehicle's Connected Services within the Toyota/Lexus app or refer to your Owner's Manual.
Yes, you can use the app across multiple devices. However, there can only be one account per vehicle.
On select model vehicles, the Remote Connect Authorization Code may be required. Entering the Remote Connect Authorization Code in your vehicle's multimedia display is one of the primary means for establishing that you are the owner of the vehicle.
Select model 2022 and newer vehicles can authorize Remote Connect through a QR code that is presented on the multimedia system.
Additionally, if the enrollment and activation process is performed at your Preferred Dealer then the Remote Connect Authorization Code is not required.
For assistance on features available for your vehicle please visit our Audio & Connected Services Support page or reference your Owner's Manual.
On select model vehicles, you will receive a code via e-mail at the end of your enrollment. Enter the six-digit code in that e-mail in the Remote Authorization app in your vehicle multimedia display by going to Apps.
For assistance on features available for your vehicle please visit our Audio & Connected Services Support page or reference your Owner's Manual.
Not all Toyota vehicles are capable of the Remote Connect feature. You can review your vehicle's Connected Services within the Toyota app or click here.
After refreshing the Toyota app at the end of registration, the vehicle status will read “Active”. If the app reads “Pending”, it is still trying to connect to the vehicle. The app will attempt to reach the vehicle over 15 days.
On select models you may also press the SOS button in the vehicle, wait 15 minutes and see if the status changes to “Active”. If the app subsequently reads “Failed”, it was unable to reach the vehicle. If the app reads “Inactive”, the account has expired or been cancelled.
- Press the SOS button, located on the ceiling of your vehicle near the rear-view mirror. You will then perform a non-emergency call, by stating "No" when asked if this call is an emergency.
- Once connected with a Safety Connect agent, please advise the agent to confirm the vehicle location and color.
Once completed the vehicle status should change to "Active", where the Toyota app will display the start vehicle button in the Remote Services dashboard card.
If this does not change your vehicle status to "Active", press and pull down at the top of the app to refresh.
On select model year 2022 and newer vehicles, for further assistant please contact us from within your Toyota app by selecting Account > Help and Feedback > Contact
For assistance on features available for your vehicle please visit our Audio & Connected Services Support page or reference your Owner’s Manual.
For further assistance, please call the Toyota Hawaii Connected Services Care Line at 1-888-845-1583.
The vehicle runs for up to 10 minutes for each Remote Start session before it automatically shuts off. You can Remote Start a maximum of two times.
Note: The vehicle runs for a max of 20 minutes (Remote Start x2) before either opening the door or manually starting the vehicle.
The vehicle will only process a Remote Stop request if you started the vehicle using the Toyota app. If the vehicle was started using the in-vehicle push "Start" button, you must turn off the vehicle OFF using the push "Start" button from inside the vehicle.
For more assistance with Toyota Remote Connect please visit our Audio & Connected Services Support page or reference your Owner’s Manual.
Once started with Toyota Remote Connect, the vehicle will shut off if the:
- Door is unlocked by the key fob, key or Smart Entry.
- Vehicle has been running for longer than 10 minutes.
- The “Stop” button is pressed on the app.
- Doors, trunk, or hood is opened.
- Alarm has been triggered.
- Vehicle is already on.
- Brakes are being pressed.
- Vehicle is shifted out of park.
Note: Select model year 2023 and newer vehicles equipped with Remote Connect will allow you to remote start and drive-off. You can review your vehicles features and capabilities within the Toyota app or refer to your Owner's Manual.
Select model year 2023 and newer vehicles equipped with Toyota Remote Connect will allow you to remote start and drive-off.
When you use the Toyota app to Remote Vehicle Start your vehicle, the vehicle will remain running as you enter your vehicle. Upon entering your vehicle, press the brake pedal and the Vehicle Start button to access shift controls.
You can review your vehicles features and capabilities within the Toyota app or refer to your Owner's Manual.
You must turn off the vehicle OFF using the push “Start” button from inside the vehicle.
Yes, using the Lock feature will activate the vehicle's security system/alarm.
Select model year 2022 and newer vehicles equipped with the Toyota Remote Connect feature will provide Remote Climate control. Vehicles equipped with Remote Climate can access these functions in the Toyota app within the Remote Services dashboard card. Remote Climate can set target temperatures such as heat and A/C, defrost controls, seat warmers and ventilators, and steering wheel warmers.
Vehicles that are not capable of the Remote Climate feature will have climate controls default to the last setting when remotely starting the vehicle. You cannot adjust this remotely, but if you have turned off the air and the outside temperature is less than 41°F or greater than 86°F, the system will turn on and set the temperature to 77°F. If the outside temperature is less than 41°F, the front and rear defrosters will turn on.
You can review your vehicle's Connected Services within the Toyota app or refer to your Owner's Manual.
Both functions apply to all of the vehicle’s doors.
The vehicle ignition and accessory (also known as ACC-OFF) must be off for the Lock and Unlock functions to work.
The doors will relock after 60 seconds. You can personalize the time settings to 30 or 120 seconds in the vehicle’s multimedia system menu.
Remote lock or unlock for the trunk/back door is available on select model year 2022 and newer vehicles. You can review your vehicle's Connected Services within the Toyota app or refer to your Owner's Manual.
No, remote lock or unlock for the trunk/back door does not open or close your vehicle’s trunk/back door remotely.
The vehicle’s alarm will trigger. You can shut the alarm off by using the key fob or pushing the “Start” button inside the vehicle.
The Toyota app will send you a message that the command was unsuccessful.
No. Vehicle Finder displays the vehicle’s last known location at the time when it was turned off. Therefore, if the vehicle moves to another location without starting the vehicle, the location cannot be updated.
The vehicle relays its GPS coordinates to Toyota, which in turn provides the information to the Toyota app.
No. This feature only provides information on a parked vehicle that has the ignition turned off.
No. However, if the smartphone’s GPS is turned on, you can see your location as well.
To learn about Toyota's Connected Services data collection, use, sharing and retention, please read our Privacy Policy.
Get started by verifying the following:
- You have a Remote Connect capable vehicle.
- Your Remote Connect service has an active trial or subscription. To register your vehicle for Remote Connect, please use the Toyota app.
- You have a Google Assistant enabled device, like a Google Home™ smart speaker, Android™ phone or Google Assistant app on your Apple iPhone®.
- You have linked the Google Assistant Action called “Toyota” at the Google Assistant website, in the Google Assistant app (under Explore / click the compass icon), or in the Google Home app (Account > Settings > Services > Explore).
- Verify the service is working by trying “Hey Google, ask Toyota for the fuel level of my vehicle”.
Select model vehicles are equipped with Remote Connect services that also allow you to use Toyota Action for Google Assistant™ enabled devices.
For assistance on which features are available for your vehicle please visit our Audio & Connected Services Support page or reference your Owner’s Manual.
For remote commands to work, your vehicle needs adequate cellular connectivity and an active Remote Connect subscription.
The Remote Vehicle Start feature will not function properly if:
- Your vehicle's doors are unlocked or have been manually locked.
- The key fob has been left inside the vehicle.
- The fuel level is low.
Please ensure that the doors are locked using the key fob, and that your vehicle has sufficient fuel (above the low-fuel level indicator) for the Remote Vehicle Start feature to function.
If you have recently changed your Toyota Owners account password, you need to re-enter this information in the Toyota action setup in the Google Assistant™ app on your phone.
The Toyota Skill for Amazon Alexa™ provides you a new way to interact with your Remote Connect service. Once you enable the skill and link your Toyota Owners account, you can tell Alexa to ask Toyota to start your car, lock or unlock the doors, and check the fuel level, all from any Alexa-enabled device.
The Toyota Skill for Amazon Alexa™ supports the following Remote features:
- Remote Engine Start/Stop (not capable on manual transmission vehicles)
- Remote door Lock/Unlock
- Checking the Fuel Level
Some commands will require a PIN entry for safety purposes (e.g. door lock/unlock, engine start/stop), while others do not (e.g. checking the fuel level).
For remote commands to work, your vehicle needs adequate cellular connectivity and an active Toyota Remote Connect subscription.
The Remote Vehicle Start feature will not function properly if your vehicle's doors are unlocked or have been manually locked, key fob has been left inside the vehicle, or the fuel level is low. Please ensure that the doors are locked using the key fob, and that your vehicle has sufficient fuel (above the low-fuel level indicator) for the Remote Vehicle Start feature to function.
If you have recently changed your Toyota App account password, you need to re-enter this information in the Toyota Skill for Amazon Alexa™ setup in the Amazon Alexa™ app on your phone.
Remote Connect for Smartwatch is a mobile interface for the Toyota app that runs on compatible smartwatches.
Android® phone requirements: Remote Connect service requires Android OS version 8.0 or higher and Android Wear version 8.0 or higher.
iOS phone requirements: Remote Connect service requires iOS version 13.0 or higher and Apple Watch® version 6.0 or higher.
Note:
- An active Remote Connect trial or subscription is required.
- Samsung® Gear smartwatches are not supported as they run on a proprietary operating system called Tizen®. However, customers with a Samsung smartphone can pair with some Android smartwatch brands to allow for the use of Remote Connect.
- Many other smartwatch brands, such as Fitbit®, Jawbone®, Garmin®, etc. also run on proprietary operating systems but remain incompatible for the use of Remote Connect.
Select model vehicles are equipped with Remote Connect services that also allow you to use Smartwatch capabilities.
For assistance on which features are available for your vehicle please visit our Audio & Connected Services Support page or reference your Owner’s Manual.
Yes, the Remote Connect for Smartwatch does support voice commands through the Siri Shortcuts on Apple® devices.
When you issue a command from the smartwatch, the command is sent via the Apple® Watch app (iOS) or Wear OS app (Android™) to the smartphone and on to the vehicle's data communication module.
Vehicle alerts are sent back from the vehicle using the same path.
Separately, the vehicle's last location is stored in the Toyota cloud for use with the last parked location.
Invisible Mode is only available for Android™ smartwatches allowing commands sent from the smartwatch to be completed in the background. You will receive a notification once the command is complete. You can adjust these settings at any time in the Settings menu on your mobile app.
The smartwatch interface capability comes as part of the Remote Connect subscription. You can review your vehicle's Connected Services within the Toyota app or refer to your Owner's Manual.
You may use your smartphone as a key to access and drive the vehicle. Certain vehicle models are equipped with the Digital Key feature as part of the available Remote Connect package, which allows you to register the feature through the smartphone’s Bluetooth® using the Toyota app.
A smartphone set up for Digital Key, with Bluetooth® enabled and the Toyota app open or running in the background, is recognized and connected to the vehicle within close distance. This allows for unlocking, starting, and locking the vehicle while your smartphone remains in your pocket or purse.
Note: Please have the Smart Key/Key Fob or Key Card as a backup for vehicle access.
Register an account via the Toyota app to begin your Digital Key setup. Ensure you have an active Remote Connect with Digital Key subscription.
Follow the steps in the Toyota app to set up the Digital Key to your smartphone and your vehicle. Test the unlock, start, and lock functions to confirm the setup process was successful.
Note: Select Model Year 2022 and newer vehicles. You can review your vehicle’s features and capabilities from within the Toyota app or refer to your Owner’s Manual.
To get started with the Digital Key setup, please have the key fob and access to the vehicle.
- In the Toyota app, ensure a trial or paid subscription to Remote Connect is active.
- Press ‘Remote & Digital Key Sharing’ on the Toyota app dashboard.
- Press ‘Digital Key – Setup Key’ from the Digital Key tile, then ‘Setup Key’.
- Verify your smartphone through the preferred authentication method.
- Please enable only one data connection, WIFI or Mobile, prior to the next step.
- Allow your smartphone to download the Digital Key.
- Review the information provided in the Toyota app on the pairing process.
- With the vehicle on, place the key fob over the ‘Start’ button for two beeps.
- Allow the Toyota app to access your Bluetooth®, press ‘Pair’.
- Allow the connection to complete.
- A successful setup will display a ‘Digital Key setup is complete’ message.
Yes. You can share up to 7 Digital Keys using the Toyota app.
Press ‘Remote & Digital Key Sharing’ on the Toyota app home screen, then press ‘Digital Key – Manage Key’. You can share up to 7 Digital Keys using the Toyota app.
- Press ‘Invite New User’.
- Input the new user’s first name, last name, and phone number or add a new user from the smartphone contacts.
- Press ‘Send Invite’ and confirm ‘Share Key’.
You will receive a notification regarding the response to the Digital Key invitation. At any time, you may remove the shared Digital Key access.
An invitation for a shared Digital Key will be received in the form of an SMS, with a link to the Toyota app.
- Press the link within the SMS.
- The Toyota app will open and prompt to ‘Accept’ or ‘Decline’ the Digital Key invitation.
- Press ‘Accept’ to receive the shared Digital Key.
- Verify your smartphone through the preferred authentication method. This step will be skipped if the smartphone number was verified in the past.
- Allow the smartphone to ‘Download the Digital Key’.
- Once the download is complete, ensure you are by your vehicle and your smartphone's Bluetooth is turned on, then tap "Yes, connect now."
- A successful setup will display ‘Digital Key setup is complete’.
Note: New Toyota app users must complete the registration process to create an account prior to accepting a Digital Key invitation.
Once you’ve completed the Digital Key setup, you can use features such as passive entry, unlock/lock only, or unlock/lock & start/stop with the Toyota app open or running in the background and Bluetooth® enabled.
Note: Select Model Year 2022 and newer vehicles. You can review your vehicle’s features and capabilities from within the Toyota app or refer to your Owner’s Manual.
To use the Digital Key after setup, log into your Toyota app and ensure your smartphone’s Bluetooth® is turned on and has a network connection.
- Touch the door handle to unlock the vehicle.
- Press the brake and push the ‘Start’ button to start the engine.
- Touch the door handle to lock the vehicle.
The following key information is needed prior to use of a Digital Key:
- Your Toyota app account with a Vehicle Identification Number (VIN) added to your account.
- A smartphone number verified in the Toyota app.
- An active trial or paid subscription to Remote Connect.
- The Toyota app open on the smartphone or running in the background.
Note: New Toyota app customers must complete the registration process to create an account prior to accepting a Digital Key invitation.
The following conditions are needed for Digital Key to function:
- A smartphone with Bluetooth® and data connectivity.
- A smartphone within 10 meters of a vehicle with a clear path.
- The Toyota app open on the smartphone or running in the background.
Note: Select Model Year 2023 and newer vehicles. You can review your vehicle’s features and capabilities from within the Toyota app or refer to your Owner’s Manual.
Toyota Digital Key utilizes Bluetooth® connectivity with the Toyota app running in background and within proximity to vehicle for access. Whereas Remote Connect through the Toyota app allows you to remotely lock/unlock and start/stop the vehicle while requiring a key fob for drive-off capabilities.
Service Connect delivers information about maintenance to you and your dealer using the data transmission in your vehicle.
For more information, please visit the Toyota Hawaii Connected Services page.
Yes, Toyota Service Connect comes with a no extra cost trial following the purchase of your new vehicle. For more information on Toyota Service Connect trial information, please refer to your Toyota app.
Note: The Service Connect trial period is at no extra cost and begins on the original date of purchase or lease of a new vehicle. After the trial period expires, enrollment in paid subscription is required to access the service.
You can opt-in to Service Connect from within the Toyota app by signing in with your Toyota account and adding your vehicle. Additionally, you can opt-in for vehicle alerts and maintenance alerts to be sent to your preferred dealer via the Toyota app. Should you opt-in to this convenient service, your dealer is allowed to contact you when maintenance is required.
No, you can opt-in for Service Connect outside of the dealership through your Toyota app.
Yes, you can opt-out of Toyota Service Connect by pressing the SOS button in your vehicle or through your Account Settings in your Toyota app.
If you are having any difficulties, you may contact the Toyota Hawaii Connected Services Care Line at
1-888-845-1583.
Note: Opting out of the Master Data Consent for Connected Services will prohibit data from being transmitted from the vehicle and disable all available Connected Services offerings.
Vehicle Health Reports (VHR) are created monthly to show the overall condition of the vehicle with data such as:
- Safety recalls
- Service campaigns
- Current vehicle alerts
- Maintenance information
- Vehicle status
You can access VHRs and set up email delivery via the Toyota app.
If you have opted-in to Service Connect Communications, then any dealer can access your Vehicle Health Report by looking up your vehicle’s Vehicle Identification Number (VIN).
Log in to your Toyota app or Toyota Owners account to manage your settings.
Yes. You can change the number stored in the head unit in your “Settings”.
The “Call Dealer” button will not work without cellular service.
- Click on the number icon or on your vehicle.
- A screen will pop up showing the status of the door locks, trunk, hood, and windows.
- To refresh the vehicle status, simply pull down the top screen.
You can set your communication preferences by logging into your Toyota app.
Yes, Vehicle Alert Notifications occur in real time.
Maintenance Notifications are sent from the vehicle to you and the preferred dealer, if you opted-in for Service Connect Communications, when your vehicle is ready for regular maintenance.
Vehicle Alert Notifications are sent to you and the preferred dealer, if you opted-in for Service Connect Communications, when your vehicle recognizes a maintenance issue.
The data transmission includes, but is not limited to: odometer, oil, vehicle speed, engine coolant, temperature, fuel injection volume and engine rotation per minute (RPM). View our Privacy Policy for more information.
The data is used for quality confirmation, trend analysis and product development. The data is also used to send you Vehicle Health Report and Alert Notifications. View our Privacy Policy for more information.
You will be able to access the Vehicle Health Reports but will not have access to the raw data your vehicle transmits. View our Privacy Policy for more information.
Your vehicle’s data can only be accessed through the Toyota app with your login and password. If you subscribe to email alerts for Vehicle Health Report delivery, only the email address you select will receive information. If you have opted-in to Service Connect Communications, your preferred dealer will be able to access the vehicle alerts.
Drive Connect
The Drive Connect subscription includes:
- Cloud Navigation: Real-time traffic, map, and routing information.
- Intelligent Assistant: Enhanced voice interaction with your vehicle.
- Destination Assist: 24-hour access to a live response center agent to help you locate a specific business, address or point of interest.
Yes. An active Drive Connect subscription is needed to utilize the Cloud Navigation, Intelligent Assistant, and Destination Assist features with your vehicle.
The Assistant and Drive Connect Intelligent Assistant enhance the traditional voice command system. They enable the customer with a natural and easy-to-use way to interact with the in-vehicle features through a voice-first approach.
The Assistant comes as a standard functionality on select model year 2022 or newer vehicles. A Drive Connect subscription is required to have the Intelligent Assistant feature. You can subscribe to Connected Services using your Toyota app.
Both features offer voice recognition and natural language understanding. The voice interaction experience, now with multi-microphone, has enhanced noise-cancellation, seat detection, and improved recognition accuracy.
A Drive Connect subscription is required to have the Intelligent Assistant feature. It enhances the standard Assistant which comes readily available on select model year 2022 or newer vehicles. The Intelligent Assistant offers additional capabilities such as notifications sent to the vehicle based on user preferences and vehicle geolocation. Enhancements and learned behavior capabilities are available real-time via cloud-based services. Intelligent Assistant also offers expanded voice commands throughout Cloud Navigation, Phone, and Vehicle settings.
You can use Drive Connect Intelligent Assistant voice commands with select model year 2022 and newer vehicles, in the following vehicle areas:
Cloud Navigation
- Navigation: Address Search, POI Suggestions, Routing, Map, Settings, Low Fuel/Battery Reminders
- Destination Assist
Wi-Fi Connect
- Integrated Streaming: Play by Artist, Album, Genre, Playlist
Phone
- Message Dictation: Sending Freeform Text Message
Vehicle
- Information: Weather, Location-based Notifications, Messages
- Controls: Transition to 2nd & 3rd level Settings menus
Note: Integrated Streaming requires an active Wi-Fi Connect subscription. You will also need to link your Apple® Music and/or Amazon Music account within the Toyota app.
You can activate your Intelligent Assistant voice feature as part of a Drive Connect subscription. You can review your vehicle’s Connected Services within the Toyota app or refer to your Owner's Manual. For step-by-step instructions on how to subscribe, please visit our Audio & Connected Services Support page.
The Intelligent Assistant voice feature is part of a Drive Connect Subscription and is available on select model year 2022 or newer vehicles. Please reference your Toyota app to review your vehicle’s features and capabilities as well as your subscription services.
Drive Connect Intelligent Assistant does require network connectivity. When initiating commands that are impacted by the level of connectivity Intelligent Assistant will respond accordingly.
- In an area of limited network connectivity, you may receive a prompt saying “Network is busy. Please try again later”.
- In an area where connection is lost you may receive a prompt saying “Function is not available due to no internet connection”.
- In the case you are trying to use a command that requires a Drive Connect subscription, you may receive a prompt saying “Sorry, you have to be subscribed to cloud service to use feature”.
Integrated Streaming is part of the Wi-Fi Connect subscription. A Wi-Fi Connect subscription and a Drive Connect subscription and can be used independently of each other. However, when both subscriptions are used together, Intelligent Assistant voice features enhance your experience with Wi-Fi Connect Integrated Streaming.
Destination Assist
Toyota offers a wide array of Connected Services to meet the growing demand for in-vehicle technology. You can review your vehicle’s features and capabilities within the Toyota app or refer to your Owner's Manual.
Note: A Drive Connect subscription is required to use the Destination Assist feature.
Destination Assist is available on all navigation-equipped vehicles starting with model year 2010. You can review your Connected Services available within the Toyota app.
Note: A Drive Connect subscription is required to use the Destination Assist feature.
You will get a notification pop-up on your multimedia display. You can review your subscription options within your Toyota app.
You can begin using Destination Assist by initiating one of the following:
- Initiate the wake-up-phrase such as “Hi Toyota, call Destination Assist” to be connected to a live agent.
- Select the menu option in the bottom right corner of the multimedia display, then select “Call destination assist” to be connect to a live agent.
- Select “Push-to-Talk” on steering wheel and say “Destination Assist” to be connected to a live agent.
A banner notification will appear for the duration of your call. Ask the agent for a desired point of interest and the agent will send the destination to your Cloud Navigation system. Select “Go now” to begin route guidance.
Note: A Drive Connect subscription is required to use the Destination Assist feature.
You can trigger Intelligent Assistant with the voice command “Hi Toyota” or press the Mic icon on the Cloud Navigation screen or use the arrows on steering wheel to select “Push-to-Talk” on the Heads-up display.
Once in listening mode, say “Call Destination Assist” to initiate a call.
A call can also be initiated by selecting the menu option from the Cloud Navigation screen.
No, SOS is a priority line for emergency situations only. If you ask for Destination Assist, you will be kindly told how to request destination services.
Select model year 2022 and newer vehicles offer Drive Connect subscriptions services. You may save up to 20 points of interest (POI) as your favorites. This list will be common between your Cloud Navigation system and Toyota app. You can manage this list from both the Cloud Navigation and your Toyota app.
The Cloud Navigation can utilize up to two (2) points of interest (POI) along a guided route at any given time. An agent can assist in sending points of interest to a vehicle, and you can choose to replace an existing stop using the “Replace stop” button or create a new route by using the “New route” button.
The agent can provide the address, name, and related info (Yelp rating, hours, etc. if available). Route guidance will begin after selecting “Go now”.
If an agent is unable to locate your desired location, use an alternative mapping source to verify your search is accurate and to locate the destination address.
Note: In select model 2022 and newer vehicles, you can also use the Intelligent Assistant voice command to search for the point of interest (POI). If the Intelligent Assistant is unable to return your desired result use an alternative mapping source to verify your search is accurate and to locate the destination address.
A Point of Interest (POI) sent to your vehicle from an agent cannot be saved in your Favorites or in your recent history. If you search for POI using Cloud Navigation, you will have the option to “Save” for future use and after starting route navigation, you can view the POIs within the “Recents” menu. Then you can select POI from the “Recents” or “Favorites” menu and press “Go now” to begin route guidance.
Yes. Once an agent sends you a destination using Destination Assist, you can store that destination in the "Favorites" area of your head unit, so that it can be pulled up later.
When you receive your desired point of interest (POI) from the agent you can select “New route” to begin a new route guidance to your destination. You can also select “Add stop” to add the new POI along your existing route. If you currently have the maximum of two (2) POIs in your active route, you can select “Replace stop” to replace the stop within your route.
Dynamic Navigation
Dynamic Navigation provides you with the most up-to-date map data, routes, and points of interest (POIs) on your embedded system through real-time updates downloaded from the cloud.
Dynamic Map: Provides you with the most up-to-date map data on your Premium Audio system through real-time updates downloaded from the cloud.
Dynamic Routing: Uses information from the server when calculating a navigation route to provide the most accurate and up-to-date routes and estimated times of arrival (ETAs).
Dynamic POI: Allows you to search for points of interest (POIs) with casual search terms, as if you are using an internet search box. There are approximately 14 million POIs on board and 20 million off board.
From your vehicle’s main menu, under “Setup”, select “Navigation Settings”, and then select “Detailed Navi. Settings". From there, you can switch Dynamic Route on or off.
You can register for Dynamic Navigation through the Toyota App. For more information, click here. Your preferred dealer can also help you register for this connected service.
17CY vehicles equipped with Dynamic Navigation are currently showing the wrong subscription dates when looking online (via CTP, TST, Toyota Owners, Lexus Drivers, Agent Portal, etc.). To check your Dynamic Navigation expiration date, please follow these steps in your vehicle.
- Select the Map button on the navigation head unit.
- Select the Map Options icon on the navigation screen.
- Select the Map Data on the Map Options menu.
- Find Vehicle Expiration date.
Cloud Navigation
Cloud Navigation uses a network connection to ensure customers have the latest map, traffic, and routing information available. When connectivity is limited, Cloud Navigation uses previously downloaded map information to maintain coverage across the entire route.
Note: The Cloud Navigation feature requires an active Drive Connect subscription. Toyota customers can subscribe via the Toyota app.
Select model year 2022 vehicles and newer are capable of the Cloud Navigation feature, as part of a Drive Connect subscription.
You can activate your Drive Connect Cloud Navigation within the Toyota app. For instructions on how to start your subscription click here.
Yes. The Cloud Navigation feature requires a vehicle network connection. The map information refreshes as the vehicle is driven and when routes are set. A customer’s ability to search for points of interest, view current traffic, and search for alternative routes may be limited to downloaded data when in areas with limited connectivity. However, the vehicle will seamlessly download the appropriate data when the connection is established again.
The following features may be impacted when entering an area with limited connectivity until the vehicle establishes reconnection:
- Intelligent Assistant: Points of interest details.
- Keyboard search: Points of interest details.
- Map radius: Expanded zoom out.
The map information will update the latest route and traffic details as you search for new destinations or as you progress along an active route guidance. It will also refresh as your vehicle enters new areas.
The keyboard search feature is available when the vehicle is moving less than 5 miles per hour, stopped, or when the gear is in Park. Once the vehicle is moving faster than 5 miles per hour, you can utilize the Intelligent Assistant feature [Hey Toyota] that will allow you to search for points of interest and select destinations with Cloud Navigation.
There are various ways to change the volume of Drive Connect Cloud Navigation “drive assist” volume.
- You can change the volume by adjusting the volume knob while Cloud Navigation “drive assist” instructions are in progress.
- You can adjust the Cloud Navigation “drive assist” volume by selecting “Settings” > “Sounds & media” > “Levels” > and then manually adjusting the Cloud Navigation “drive assist” volume from your multimedia screen.
- You can say “Hey Toyota, show system volume” and then manually adjust the Cloud Navigation “drive assist” volume.
Yes! Toyota vehicles with a Drive Connect Cloud Navigation trial or paid subscription will receive periodic updates and enhancements to the Cloud Navigation experience. The Drive Connect Cloud Navigation feature downloads the latest map information when network connectivity is available.
Wi-Fi Connect
The AT&T Wi-Fi hotspot feature is available on select compatible vehicles. You can review your vehicles Connected Services within the Toyota app or refer to your Owner’s Manual.
Wi-Fi coverage operates through AT&T as the service provider and is dependent on their available network coverage. Please visit the AT&T website to review their coverage information.
AT&T is the internet provider for select vehicles. You will need a data plan with AT&T to use the in-vehicle hotspot feature.
You may need to activate your Wi-Fi Connect subscription. Please see your Toyota app to review your Connected Services subscriptions.
Upon turning on the Wi-Fi hotspot and connecting your device, your device will redirect you to the AT&T website to log in, where you can purchase a data plan.
Voice recognition is not supported within the Wi-Fi Sign Up app.
To check your vehicle’s features and capabilities, please visit the Toyota Audio & Connected Services Support page or refer to your Owner's Manual.
If your vehicle is Wi-Fi capable there may be a trial available. You can review your vehicle’s Connected Services within the Toyota app.
There are a couple different methods that can be used to view your current usage and data availability:
- Log in to your AT&T account and view the status on your dashboard.
- You will receive email notifications regarding usage of your available data during the trial period.
Note: For model year 2020-2021 vehicles, the Wi-Fi status app under ‘Communications’, will show on your multimedia display how much data is left within your trial [Menu > Apps > Communications > Wi-Fi Status]
Once you have reached the data limit within your trial:
- When you connect your device to the Wi-Fi hotspot, your device will be re-directed to the AT&T website.
- When you log in to your AT&T account, the dashboard will display “No Data Plan” with a message indicating there is no assigned data plan and to continue through purchasing a data plan.
- You will receive an email notification when you have used 100% of your data limit during your AT&T Wi-Fi trial period with a link to the AT&T website to purchase a data plan.
Model Year 2020-2021 vehicles:
The Wi-Fi Status App will display “0 of 2 GB left (0%)” and “No Active Data Plan”.
Model Year 2022 and newer vehicles:
A Wi-Fi Connect subscription option will be available within your Toyota app.
There are a few different methods that can be used to activate your Wi-Fi Connect subscription.
Ensure you have your vehicle identification number (VIN) available. You will also need to provide an email address, name, phone number, and mailing address.
- Refer to your Connected Services within the Toyota app for Wi-Fi Connect.
- Connect your mobile device to the Wi-Fi hotspot in your vehicle. The device will redirect you to the AT&T website to review your subscription options.
- You can also reference the URL link within your Welcome marketing email from a smartphone or desktop browser.
As an AT&T subscriber, you can check your data usage through your myAT&T mobile app or via the AT&T website.
This is determined by your data plan with AT&T. Please refer to your myVehicle plan via the AT&T website for more information.
This is determined by your data plan with Verizon. Please refer to your MyVerizon plan via the Verizon website or app for more information.
The process is dependent on your vehicle’s year, make, and model. For assistance on how to manage or change the password for your vehicle’s Wi-Fi hotspot please visit our Audio & Connected Services Support page or reference your Owner’s Manual.
The process is dependent on your vehicle’s year, make, and model. For assistance on how to adjust your vehicle’s Wi-Fi hotspot on and off, please visit our Audio & Connected Services Support page or reference your Owner’s Manual.
You can connect as many as five (5) devices at once to the vehicle's Wi-Fi hotspot.
Yes, your device will connect automatically to the Wi-Fi hotspot after initial setup, provided the vehicle's Wi-Fi hotspot and your device’s Wi-Fi is turned on.
Download speeds can vary according to location, network, and the capability of your multimedia system.
Verizon 4G LTE is up to ten times faster than 3G with network-to-device speeds of up to 12 Mbps.
3G Wireless Services Update
As wireless technology continues to evolve, telecommunications providers in North America are making significant changes to their legacy communications infrastructures and network capabilities. As part of this process, these third-party providers have elected to discontinue the provision of 3G wireless services. This means that devices and services that currently require 3G wireless networks to function, including hardware installed in motor vehicles, will no longer work by the end of 2022.
Telecommunications providers are discontinuing 3G services in favor of newer and more advanced LTE networks. Although these circumstances were created by factors beyond our control, we sincerely regret any inconvenience this may cause.
Toyota Safety Connect® will no longer function as of November 1, 2022. Affected Safety Connect® services include Automatic Collision Notification, Enhanced Roadside Assistance, Emergency Assistance Button and Stolen Vehicle Locator.
The Charge Management, ECO Dashboard, Remote Climate and Vehicle Finder capabilities included in the Entune™ App Suite will also no longer be supported as of November 1, 2022. This is only applicable to the Prius Plug-in, RAV4 EV and Mirai. See impacted models below.
- 2012 – 2014 Toyota RAV4 EV
- 2012 – 2015 Toyota Prius Plug-in
- 2016 – 2017 Toyota Mirai
There are no available retrofit options.
On November 1, 2022.
- 2011 – 2017 Toyota Sienna
- 2012 – 2016 Toyota Prius V
- 2013 – 2018 Toyota Avalon and Avalon Hybrid
- 2012 – 2014 Toyota RAV4 EV
- 2012 – 2015 Toyota Prius Plug-in
- 2013 – 2017 Toyota Camry and Camry Hybrid
- 2016 – 2017 Toyota Mirai
- 2010 – 2016 Toyota Prius
- 2014 – 2018 Toyota Highlander Hybrid
- 2011 – 2017 Toyota Land Cruiser
- 2010 – 2019 Toyota 4Runner
Note: Safety Connect® varies by model.
Yes, subscriptions can continue to be renewed on an annual or month-to-month basis until October 1, 2021. Thereafter, subscriptions may only be renewed monthly through September 30, 2022.
Safety Connect® will no longer function as of October 31, 2022, at 11:59 PM CST. As of that date, Automatic Collision Notification, Enhanced Roadside Assistance, Emergency Assistance Button and Stolen Vehicle Locator will no longer be available.
Any unused portion of an affected paid subscription service will be refunded at a prorated amount. These refunds will begin on November 1st, 2022.
No. The navigation system will not be impacted by 3G network termination.
Subscribers can continue to utilize Safety Connect® services through 11:59 PM CST on October 31, 2022.
Services that rely on the 3G wireless network will no longer function after 11:59 pm CST on October 31, 2022. Mobile applications will be updated as necessary to reflect discontinued services.
Supra customers can opt-out of connected services by:
- Using the Toyota Supra Portal.
- Calling the Toyota Hawaii Connected Services Care Line at 1-888-845-1583 to request an opt-out.
In order to opt out using the Toyota Supra Portal, you must first be enrolled. Once enrolled, to opt-out:
- Log-in to the portal using your Supra Connect credentials.
- Click on “Manage Vehicles” to expand the menu options.
- Click on the edit section of “Deactivate mobile network connection”.
- Click on the "Deactivate" button.
- The deactivation process may take 15-60 minutes to complete.
To learn more about Toyota Supra Connect services and how it works, please click the link below or contact the Toyota Hawaii Connected Services Care Line at 1-888-845-1583.